Terms & Policies

Welcome to Good Scents Candle & Fragrance Co. By using this site and placing an order you agree to these terms. All products are hand-poured in small batches. Colors, textures, and scent throw may vary slightly between batches, which is normal for handmade goods. Prices and availability may change without notice. We reserve the right to refuse or cancel any order. These terms are governed by the laws of the state in which Good Scents operates. If any provision is found unenforceable, the remaining provisions stay in effect.

We collect only the information needed to fulfill your orders and communicate with you: your name, contact details, shipping address, and order history. Payment card details are handled entirely by our payment processor (Stripe) and are never stored on our servers. We do not sell your personal information. We share data only with the service providers that help us operate the shop (payment processing, email and text delivery, shipping carriers) and only as needed to complete your order. You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@gsnotes.shop.

We offer two separate, optional text-message programs, and you choose each one independently in your account preferences. Neither is required to make a purchase or create an account. Transactional / customer-care messages: order and fulfillment updates about purchases you have made. Marketing messages: news about new fragrances, releases, special offers, events, and early access. Message and data rates may apply and message frequency varies. Reply STOP to any message to unsubscribe from that program, or reply HELP for assistance. Consenting to one program never enrolls you in the other.

Orders are packed and shipped within a couple of business days. Once your order leaves the studio you will receive tracking by email. Shipping charges and any applicable tax are calculated at checkout. We currently ship within the United States. We are not responsible for carrier delays once a package is in transit, but we will always help you track down a lost or delayed order.

Because candles are hand-poured and scent is personal, we handle returns case by case. If your order arrives damaged or is not what you ordered, contact us within 14 days of delivery and we will make it right with a replacement or refund. Used candles cannot be returned for safety reasons. Refunds are issued to the original payment method once approved.

Local pickup is offered as a no-charge fulfillment option at checkout. Selecting local pickup does NOT schedule a pickup. You must call or text Good Scents to confirm and schedule your pickup time. We will have your order ready once a time is arranged, and we will let you know when it is ready to collect.

Same-day delivery is available for eligible local ZIP codes on orders placed before the daily cutoff shown at checkout. A delivery fee applies and is shown before you pay. Orders placed after the cutoff, or outside the eligible area, are delivered on the next available day. We will contact you if we cannot meet a same-day window.

We work with businesses and individuals on wholesale, custom, and special orders through our business portal. Business accounts are separate from personal accounts and follow their own request, review, quote, approval, and payment workflow. Quotes are valid for the period stated on the quote. Custom and special orders may require a deposit and are non-refundable once production begins. Reach out through the business portal or at hello@gsnotes.shop to get started.

Membership in the Good Scents community is optional and granted by approval. Members get invitations to gatherings and pour nights, and an early look at what's on the bench. Membership can be paused or ended at our discretion. Community content and invitations are for members only and are not to be resold or redistributed.